Rachel Vandekop is the practice manager at Sergeant Bluff Eyecare. In this role Rachel provides support for the clinic in all areas including customer relations, accounts receivable/payable, and most importantly patient care.
Rachel’s favorite part about working at Sergeant Bluff Eyecare is building relationships with patients and their families year after year and watching our team continue to grow. Rachel became certified shortly after starting in 2012 from the Iowa Optometric Assistants Association as a certified Para (CPO) then later attained her Cerfified Paraoptometric Assistants license (CPOA).
In Rachel’s free time she enjoys entertaining, cooking, outdoor activities, and spending time with her husband Casey, and 2 sons Mason and Nolan.
Katherine Rosenbaum started as part of our Administrative Support team at Sergeant Bluff Eyecare but was recently trained as an Optician. In Katherine’s role she supports all aspects of optical including ordering glasses, educating patients about the latest and greatest materials, and most importantly making our patient’s look and feel their best in their new frames. Katherine is a firm believer in quality and hard work by doing everything she can to ensure that for the patient. Katherine currently holds a Bachelor of Science Business Administration/Health Science and looking to continue her education in the future.
In Katherine’s spare time she loves anything that involves the outdoors and spending time with her family including energetic daughter Madeline and fiancé Matt.
Carrie Casaday is an Optical Manager/Optician at Sergeant Bluff Eyecare. In this role Carrie ensures we have the best frame options for our patients, educating and troubleshooting any issues that arise, and coordinating with our local and insurance labs to get the best product we can deliver.
In Carries free time she enjoys camping, outdoor activities, and absolutely loves spending time with her husband Patrick watching their daughter Amelia grow into a little lady.
Sara Robinson is a part of our Administrative Support team at Sergeant Bluff Eyecare. In this role Sara helps patients feel right at home when they enter the office along with phone support, organizing front office tasks and scheduling appointments and consultations. Sara is a big believer in kindness and making people feel welcomed at any time in our clinic and leaving with a positive experience.
Sara earned a BS degree in Biology/Chemistry from the University of Northern Iowa; she is also a certified pharmacy technician (Cpht). In Sara’s spare time she enjoys cooking, shopping, and spending time with her husband Travis and two daughters Delaney and Leah. She loves going to her daughters sporting events and any other extracurricular activities. She is an avid sport fan traveling wherever she can to see her favorite teams, Chicago Cubs, Golden State Warriors, and the Vikings.
Administrative Support/Insurance Verification
Amie Hanson is also part of our Administrative Support team/Insurance verification with Sergeant Bluff EyeCare. In this role, Amie looks after all aspects of insurance, including locating patient’s policies and verifying benefits.
Her favorite part about working for Sergeant Bluff EyeCare is taking care of the customer and helping the office provide them with the best experience they could have in Eyecare. She enjoys researching and helping to explain patient’s insurance to them. Having a great environment to work in and Co-workers who get along and are all working toward one goal; making sure that all customers are provided with the best experience in our office is important to her. “I love how we always strive to make sure the customer is satisfied. I am retired from the military with 30 years of service, and wanted to make sure any job I took in retirement I would enjoy myself. Dr. Uhl and all the staff at Sergeant Bluff EyeCare have made that possible with a fun, caring place to work.”
Amie holds 2 Associate Degrees from the Community College of the Air Force. Those degrees are in Information Technology Systems and Human Resource Management.
In Amie's spare time she enjoys spending time with her husband Ron, and visiting their son, Tyler in Kansas City. Her biggest passion would be as a Volunteer, Board Member and foster home for Noah's Hope Animal Rescue, a non-profit, foster based rescue.