Rachel Vandekop is the practice manager, overseeing 4 locations including Sergeant Bluff Eye Care, Marcus Eye care, LeMars Eye Care and Wayne Eye Care. In this role Rachel provides support for all 4 clinics in all areas including customer relations, accounts receivable/payable, and most importantly patient care.
Rachel’s favorite part about working for the practice is building relationships with patients and their families year after year and watching our team continue to grow. Rachel became certified shortly after starting in 2012 from the Iowa Optometric Assistants Association as a certified Para (CPO) then later attained her Certified Paraoptometric Assistants license (CPOA) and Paraoptometric Coding license (CPOC).
In Rachel’s free time she enjoys entertaining, cooking, outdoor activities, and spending time with her husband Casey, and 3 sons Mason, Nolan and Zayvion.
Office Manager - Wayne Eye Care
Katherine Rosenbaum has done just about everything including administrative support, optical, and billing in our Sergeant Bluff location but is now serving as our Office Manager at Wayne Eye Care along with opening new locations including Le Mars Eye Care. In Katherine’s role she supports customer relations, accounts receivable/payable, and optical at Wayne Eye Care. Katherine is a firm believer in quality and hard work by doing everything she can to ensure that for the patient. Katherine currently holds a Bachelor of Science Business Administration/Health Science, her Certified Paraoptometric Assistant license, Certified Paraoptometric Coding license, and always looking to continue her education in the future.
In Katherine’s spare time she loves anything that involves the outdoors and spending time with her family including her energetic daughter Madeline.
SAMANTHA "SAM" BINNEBOSE
Samantha (Sam) Binnebose is part of our Administrative Support team/Insurance verification with Sergeant Bluff Eye Care. In this role, Sam looks after all aspects of insurance, including locating patient’s policies and verifying benefits. Sam’s favorite part about working for Sergeant Bluff Eye Care is helping patients understand their insurance benefits and genuinely having fun with the team on any given work day. She knows that our patients just want to know what to expect when they come for their appointments.
Sam has an Associates Degree in Business Management from Western Iowa Tech CC. In Sam's spare time she enjoys spending time with her boyfriend Matt, two children Zoe and Dax, and their dog Chase. They love spending time outdoors and going on trips either big or small.
Shirley Moore is part of our Administrative Support team at Sergeant Bluff Eye Care. In this role, Shirley greets patients when they arrive for their appointments. Her responsibilities include scheduling appointments, consultations, answering the phones, upkeep of records, and assembling superbills for upcoming appointments. Shirley has had several years of customer service experience and really enjoys the patient contact and hometown feel Sergeant Bluff Eyecare provides.
Shirley enjoys spending time with her family which includes 4 grandchildren. In her spare time, she enjoys cheering them on in their sporting activities, baking and loves following all Husker athletics!
Monique Rodriguez is a part of our Administrative Support team at Sergeant Bluff Eye Care. In this role, Monique works with insurance companies to verify eligibility and benefits prior to appointments. Also offers support in accounts receivable and any other administrative duties for other departments. Monique's favorite part about working for Sergeant Bluff Eye Care is being a part of a team who truly cares about each other and works together to ensure the best patient care. Monique holds an Associate's degree in Administrative Office Management from Western Iowa Tech Community College.
In Monique's spare time, she enjoys spending time with her husband, 2 dogs, and cat. She is expecting her first child in May and is looking forward to raising her daughter. She also enjoys binge-watching TV shows, reading, camping, concerts, and vacationing in warm tropical locations.
Carrie Casaday is an Optical Manager/Optician at Sergeant Bluff Eyecare. In this role Carrie ensures we have the best frame options for our patients, educating and troubleshooting any issues that arise, and coordinating with our local and insurance labs to get the best product we can deliver.
In Carrie's free time she enjoys camping, outdoor activities, and absolutely loves spending time with her husband Patrick and watching their two children Amelia and Roman grow into kind-hearted and fun loving kids.
VICTORIA "TORI" KUEHL
Tori is one of our Opticians at Sergeant Bluff Eye Care. In this role Tori helps patients select frames that work best with their lifestyle along with adjusting them to fit properly. She genuinely enjoys helping patients make fun choices and watching them try on frames that they normally wouldn’t even think about. Tori is also an optometric technician for Dr. Lefeber while he travels to the other office locations. In this position Tori helps collect valuable information from each patient and help understand their concerns they may have. Her favorite part of this position is the one on one time with each patient learning what they really want from their glasses and/or contacts and of course traveling to outside locations is always exciting.
In Tori’s free time she enjoys anything outdoors and spending time with friends. She and her boyfriend Mitchell have two dogs named Drake and Oakley. They enjoy taking them out to explore and swim when it’s warm enough. She previously was a dog groomer and will always have a sweet spot for any animal. When she has time, she also enjoys spending weekends with her family in South Eastern Iowa where her parents and older sister currently live.
Karissa is an Optician at Sergeant Bluff Eye Care. In this role Karissa has the pleasure of helping our patients pick the perfect frames to allow them to not only have the best vision but also look amazing. She also teaches our first-time contact lens wearers how to properly insert, remove and care for contacts. Karissa’s favorite part about working at Sergeant Bluff Eye Care is learning something new every day, whether it is regarding lens material or a patient’s unique prescriptions and optical needs.
Karissa and her boyfriend Jake love to kayak and hike with their three dogs Blaze (Great Dane), Shadow (Blue Healer), and Cash (Australian Shepard Mix).
Front Desk/Administrative Support
Rachel Lindblom is part of our Administrative Support team at Sergeant Bluff Eye Care. In this role, Rachel greets patients as they enter the office and makes them feel welcome. Her responsibilities include scheduling appointments, consultations, answering the phones, upkeep of records, and managing the daily cash flow. Rachel has had several years of customer service experience and enjoys talking to the patients and getting to know them.
In Rachel’s free time she enjoys entertaining, spending time with her husband Alex, spending time outdoors with her dogs, and hanging with friends and family.
Amy Mercer is a part of our Administrative Support team at Sergeant Bluff Eyecare. In this role Amy works with insurance companies to insure payments are completed in a timely manner. Her favorite part of working at Sergeant Bluff Eyecare is working with a team who are dedicated to deliver excellent customer service.
Amy earned a Bachelor of Arts degree in Anthropology from the University of Northern Iowa and also has her Paraoptometric license. She enjoys playing card games, biking, hiking and watching movies with her husband Chuck and two sons Hayden and Henry.
AMELIA "MILLIE" LARRABEE
Millie has recently joined our team as a technician for Dr. Lefeber. In this role Millie is one on one with patients helping Dr. Lefeber gain insight on patient’s optical/medical history and any current concerns they may have when coming in for an exam. Millie is able to make each and every patient feel at ease as soon as their name is called from the waiting area just with her smile. Millie has mastered the advanced testing equipment in a matter of months and also holds her certification as a Pharmacy Technician (Cpth).
Millie and her husband Jason enjoy watching their kids Ayden, Alexis, and Jordyn play in various activities including baseball, soccer, and dance. When they are able to get away from their busy schedules they also love to be outside, preferably on their ATV’s or watching Nebraska football.